About the Job

We are looking for an ambitious Head of Customer Success to join our dynamic and young team. You will have the exciting opportunity of gaining valuable experience in a start-up environment and contribute to reducing 4.4% of global CO₂ emissions.

Job Role Summary:

You are an experienced sales or account manager, ex-founder, or consultant who can drive strategic growth and retention of customers by aligning project timelines, facilitating integrations, and accelerating adoption. Podero is seeking a driven leader to build and scale a high-performing customer success team while collaborating closely with cross-functional teams—particularly product, marketing, and engineering—to incorporate feedback and elevate the customer experience. Ideal candidates bring extensive experience in customer success, business development or related fields, strong leadership and communication skills, and a passion for climate impact.

As a Head of Customer Success, you will work directly with the CEO, the leadership team, and the customer success team, and contribute to the development and success of Podero’s customers and the teams you lead. This role will allow you to grow while making a tangible impact on the global push for CO₂ neutrality.

Key Responsibilities

As a key member of Podero, your responsibilities will be defined by one primary metric: number of steered devices. Your role is critical in scaling our impact and ensuring utilities successfully adopt and expand Podero’s solution.

• Customer Success & Growth
  • Drive utilities from pilot projects to full-scale rollouts with 10,000s of steered devices.
  • Provide hands-on support across product, sales, marketing, and operations to remove roadblocks.
  • Ensure seamless customer onboarding, integration, and operational adoption.
  • Build deep relationships with key decision-makers, ensuring continuous buy-in and expansion.
• Upselling & Expansion
  • Expand Podero’s footprint within utilities, ensuring our solution is embedded in all relevant systems.
  • Upsell additional features and integrations, increasing customer lifetime value and stickiness.
  • Protect Podero’s intellectual property while maximizing customer dependency on our platform.
• Stakeholder & Project Management
  • Lead cross-functional coordination between Podero teams and utility stakeholders.
  • Accelerate project timelines and drive execution hands on.
  • Ensure no critical details are forgotten and that you have a full overview of projects.
  • Navigate corporate politics, securing deeper buy-in and strategic alignment.
• Leadership & Team Development
  • Operate as a high-performing individual contributor while building and leading a customer success team.
  • Establish a culture of urgency, pragmatism, empathic collaboration and resilience.
  • Develop scalable processes and best practices for customer success.
  • Mentor and empower team members, fostering a hands-on, problem-solving mindset.
• Exposure to Sectors like Energy
  • Experience working with large corporates (within the company or as a service provider) in B2B2C sectors like energy, banking, and telecom.
  • Ability to engage senior managers as a peer and confidently navigating corporate structures and decision-making processes.
  • Become a domain expert quickly, rapidly learning and adapting to industry-specific language and dynamics.

Desired Experience

• 7+ years of experience in customer success, account management, startup sales or business development, or a related field, preferably in a start-up, scale-up, or similarly high paced environment.
• Proven track record of exceptional ability driving customer growth and retention through effective strategies and relationship-building with very little guidance.
• Demonstrated success in building and leading customer success, account management, sales, start up business, or management or IT consulting teams.
• Strong understanding of operational processes, including customer onboarding, integration, and roadmap alignment.
• Experience collaborating cross-functionally with product, marketing, and engineering teams.

Qualifications & Preferred Skills

Recommended or desired qualifications you would need to fulfil this role:

• Exceptional communication and interpersonal skills, with the ability to build trust and rapport with our customers and internal teams.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Demonstrated leadership qualities, including extreme candor, team empowerment, and a solutions-oriented mindset.
• Deep understanding of the customer success lifecycle and how to drive meaningful outcomes for customers.
• Attention to details paired with a high risk and stress tolerance, exceptional prioritization and project management skills.
• Passion for climate impact and alignment with Podero’s mission to reduce CO₂ emissions.
• Proficiency in customer success, sales, and account management, platforms and tools is a plus.

Benefits

• Mission-Driven Work: Help reduce 4.4% of global CO₂ emissions by contributing to the transition towards a more sustainable energy grid and strengthening Europe’s energy independence.
• Young and dynamic environment: Flat hierarchies and a fun workplace—we’re a young team that gets along great!
• Learning / Professional Growth: Join a fast-paced, early-stage startup with significant learning and career advancement opportunities. Access to a strong network, including investors and key stakeholders in the energy and tech industries
• Startup experience: Experience firsthand how top companies create value from 0 to 1 while outpacing their competition and creating real-world value.
• Employee stock options: Benefit from the company's growth next to a competitive salary.
• Success-based compensation: Personal and company-based commission with the opportunity to influence your salary.
• Work Flexibility: Remote or hybrid work options with the ability to work in our Vienna office. We’d love to have you on site in Vienna for the first 8-12 weeks of your employment.
• 25 Days of Annual Leave
• Off-sites and travel budget: Regular Team Events and exciting off-site experiences all across Europe. Travel budgets for customer visits, conferences, and industry events.
• Additional Perks: MacBook, plus any equipment (AirPods, etc.) you might need to get your work done as effectively as possible. Snacks, coffee, and fruit at the office.

About Us

Energy suppliers face many challenges in their B2C business, including low margins, low differentiation of their electricity offers, emerging market players, unprofitable electricity trading, and limited IT resources.

Podero is a software platform for utilities that reduces the energy cost of flexible consumer devices like heat pumps, EVs and chargers, inverters, and home batteries by over 25%. Utilities roll out Podero using our white-label web app or integrating our API into their apps. Podero steers devices based on consumers’ PV production, fluctuating spot electricity prices, and the grid-stabilizing balancing energy markets. Podero enables utilities to trade the aggregate device power on the energy markets, ensuring a win-win situation for both utilities and consumers.

Customers of Podero include E.ON, TotalEnergies, Oekostrom, KELAG, and more.

Mission

Our vision is to accelerate towards a world of abundant clean energy 🌍 How? By creating the most profitable trading software for electric devices (Distributed Energy Resources).

We are solving one of the most fundamental problems of the electricity grid caused by the rapid consumer adoption of Distributed Energy Resources like heat pumps, EVs, and batteries, and the simultaneous exponential growth of renewable power generation. Renewables like solar and wind cause spikes in production, while Distributed Energy Resources cause spikes in consumption — unfortunately, mostly at opposite times.

We balance supply and demand in electricity markets by utilizing existing consumer devices as energy storage. Each time we shift the electricity use of consumer devices to match supply and demand, our software makes profitable trades, benefiting consumers and utilities. This balances the grid, which means that more consumers can use CO2-friendly Distributed Energy Resources and more renewables can be brought online.

In short, we are giving Podero back to the people!⚡️

Our Culture

Podero is a group of relentless operators and driven domain experts who genuinely care about what they do. We all rally around the mission of decarbonizing electricity and feel proud about building an inspiring product. We value pragmatism, sharp focus, quick iterations, failing fast, and connecting our daily tasks to our mission. We are driven by customer obsession, working closely with customers to uncover what is true in our market, gathering frequent feedback, communicating openly, and building solutions that truly meet their needs. We value bias for action over perfectionism and overplanning and look for passionate individuals who complete their work with urgency and curiosity. We value learning on the job, learning from colleagues, customers, mentors, and competitors. We ensure everyone can collaborate transparently with trust, radical candor, and conscientiousness.

Podero is open to applications from all sections of society. We believe that you should be fit for the role, motivated, and experienced enough, regardless of ethnicity, belief or religion, family structure, sexual orientation or gender identity, or anything else that makes you, you.

Department

Customer Success

Role

Head of Customer Success (m/f/d)

Locations

Vienna

Remote status

Hybrid

Yearly salary

€80,000 - €120,000

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